Agency Information
General information about National Debtline
National Debtline is a national telephone helpline for people with debt problems in England, Scotland and Wales. The service is free, confidential and independent. The service was set up in 1987. National Debtline is part of the Money Advice Trust, (registered charity no 1099506). The service provides self-help advice to its callers and also produces written self-help packs and factsheets to back this up. The service can also assist callers with the setting up of Debt Management Plans for England & Wales, Debt Relief Orders for England & Wales or Debt Management Plans for Scotland.
Money Advice Trust
The Money Advice Trust (MAT) is a charity (Registered Charity Number 1099506) formed in 1991 to increase the quality and availability of free, independent money advice in the UK. MAT aims to help people with debts that they cannot manage. MAT wants to support people in the UK and improve the standards of independent money advice.
MAT's Vision: To contribute to reducing unmanageable debt of UK consumers.
MAT's Mission: To support individuals in the UK with unmanageable debts and to improve the capacity, quality and efficient delivery of free-to-client independent money advice, through:
- Co-ordination
- Influence
- Direct service provision
- Training
- Research
- Information.
Money Advice Trust partners
Money Advice Trust works with the following leading UK agencies.
- Advice NI
- adviceUK
- Citizens Advice
- Citizens Advice Northern Ireland
- Citizens Advice Scotland
- Consumer Credit Counselling Service
- Institute of Money Advisers
- Money Advice Scotland
- Payplan
MAT Information hub
The Money Advice Trust hosts an online information hub (available from the Money Advice Trust website home page www.moneyadvicetrust.org) that offers access to a wide range of statistical and other research information on debt,credit, debt advice and debt remedies.
You can download an Information Hub quick reference guide here 
.
MAT self-help packs
Money Advice Trust (MAT) partner agencies in England & Wales can obtain the MAT version of 'Dealing with your Debts' free of charge from National Debtline. Download the Money Advice Trust pack application form here .
National Debtline self-help materials
Our self-help information is available for free to individuals in debt. Agencies who are not MAT partners can purchase the self-help pack at a price which covers publication and administration costs. There are discounts for bulk orders of the pack. The National Debtline factsheets are also available individually and as a complete set. The prices are outlined in the order form. The order form for England & Wales or the order form for Scotland can be printed off this website or we can send it to you if you contact us.
For details of how to order the information packs or factsheets, or to receive free National Debtline publicity materials please contact us on 0121 410 6251 or 0121 410 6252 or 0121 410 6253.
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National Debtline Publications
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Publicity Materials
- Order Form - Dealing with your debts pack for England & Wales
- Factsheet List for England & Wales
- Order Form - Dealing with your debts pack for Scotland
- Factsheet List for Scotland
- Bulk Order Price List
- Guide to National Debtline Leaflet
- National Debtline Poster
- Reference Materials for Money Advisers
- National Debtline essential details
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Information Packs & Personal Budget Sheets
- Dealing with your Debts (England & Wales)
- Weekly Personal Budget Sheet (England & Wales)
- Monthly Personal Budget Sheet (England & Wales)
- Dealing with your Debts (Scotland)
- Weekly Personal Budget Sheet (Scotland)
- Monthly Personal Budget Sheet (Scotland)
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Factsheets (England & Wales)
- Administration orders in the county court
- Attachment of earnings in the county court
- Bailiffs and Council Tax
- Bankruptcy
- Catalogue debts
- Charging orders in the county court
- Credit reference agencies
- Dealing with debts in the High Court
- Debt Management Plans (DMP)
- Debt Relief Orders (DRO)
- Harassment by creditors
- Homelessness
- How can my landlord end my assured tenancy?
- How can I complain about my lender?
- How to avoid debt at Christmas
- How to deal with business debts
- How to deal with hire purchase debt
- How to make offers in full and final settlement
- How to set aside a judgment in the county court
- Interest charges on a consumer credit judgment
- Individual Voluntary Arrangements (IVA)
- Liability for debts and the Limitation Act
- Magistrates court fines
- Mortgage shortfalls
- Negative equity - what can I do?
- Options for paying back your debts
- Parking penalties
- Replying to a county court claim form
- Review pack for people who can afford to make payments
- Review pack for people who have no available income
- Student debt
- Suspending a warrant or reducing instalments on a county court judgment
- Time orders in the county court
- Water rates arrears and water trust funds
- What if a creditor refuses my offer?
- What to do about debt when someone dies
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Factsheets (Scotland)
- Bankruptcy
- Credit reference agencies
- Debt Arrangement Scheme (DAS)
- Debt management plans
- Enforcing a debt against you by diligence
- Fines in the district & sheriff courts
- Harassment
- Homeless - what should I do?
- How can I complain about my lender?
- How can my landlord end my assured tenancy?
- How to avoid debt at christmas
- How to deal with business debts
- How to deal with Hire Purchase debt
- Liability for debts & the Prescription & Limitation (Scotland) Act 1973
- How to make offers in full & final settlement
- Mortgage shortfalls
- Negative equity - What can I do if I want to move?
- Recall of decree
- Recovery of council tax
- Time orders
- Time to pay directions & orders
- Trust deeds
- What happens when a creditor takes court action against you?
- What if a creditor refuses my offer of payment?
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