Contact Us | England & Wales
How do I contact National Debtline?
FREEPHONE: 0808 808 4000
Monday to Friday 9am to 9pm
Saturday 9.30am to 1pm
24-hour voicemail. Please leave a message to request an information pack.
FAX: 0121 410 6230
51-53 Hagley Road,
For debt advice, please complete the form below to send us your details. We aim to respond to email enquiries within two working days.
Alternatively, visit our interactive online advice service My Money Steps for personalised advice 24 hours a day.
Please note we are currently experiencing difficulties in replying to emails from certain internet service providers. If your email account is with Yahoo, Hotmail or AOL you may not receive a reply to your email query. Please phone or write to us instead for advice.
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Please supply as much detail about your situation and the nature of your enquiry as possible. This will allow National Debtline to give useful advice in return.
Our advice is based upon the information provided by the e-mail enquirer and we cannot be held responsible for errors or omissions caused by incomplete or misleading information being given to NDL by the enquirer.
Any e-mail received by National Debtline that we decide contravenes our equal opportunities policy will be sent a standard response to that effect and no further reply will be given.
We can only provide advice that relates to the current law on debt related issues in England, Wales and Scotland.
We assume that by making an enquiry by e-mail that you agree to us replying to the e-mail address that you have given us. Please be aware that our e-mail software allows National Debtline to view the return e-mail address that you have given us. You need to be aware that our reply may not be completely confidential if you share an e-mail address at home or at work. Beware: The National Debtline address maybe automatically recorded in your e-mail address book. You can help to protect your anonymity by using a web mail address such as Hotmail or Yahoo.
We guarantee that any information you give us about your situation will be kept strictly confidential. We keep your enquiry on our system for 6 years under Data Protection Act Guidelines. You have the right to request a copy of your file by writing to National Debtline. Please contact us if you do not want us to keep your details on file. If we do not hear from you we will take it that you agree to us doing so.